Class Acts:
How Good Manners Create Good Relationships and Good Relationships Create Good Business

The days of cutthroat tactics are over. Today’s successful businesspeople know that good business is built on good relationships.

Here’s your complete guide to developing the skills, tools and ethics you must have now to build the relationships you need to achieve professional success.

The First Five Minutes :
How to Make a Great First Impression in Any Business Situation

This valuable guide made an immediately favorable impression on me. I recommend it. ~Letitia Baldrige

"You never get a second chance to make a first impression,"" the old saying goes. So be prepared! Here’s a solid, comprehensive primer that covers everything you need to make a great first impression in business—from job hunting to sales.

The Complete Idiot's Guide to Etiquette

How to navigate a world of parties, pagers and ever-changing notions of correctness? Mary Mitchell to the rescue. The renowned etiquette expert offers refreshingly practical advice for every occasion, from business dining to weddings and funerals. Also featured is a one-of-a-kind guide to electronic etiquette. Witty and down to earth, this is the perfect modern guide to personal and business behavior.

Dear Ms. Demeanor: The Young Person’s Etiquette Guide to Handling Any Social Situation with Confidence and Grace